Custom Product Policy

We specialize in unique, made-to-order products — each one designed with your custom selections in mind. Because of the personalized nature of these items, please carefully review the policy below before placing your order.

Custom Product Terms:

• All custom orders are final sale. Once an order is placed, it cannot be canceled, returned, or refunded unless the item is defective or damaged upon arrival.

• Proofreading is your responsibility. Please double-check all spelling, dates, images, and personalization details before submitting your order. We are not responsible for errors provided by the customer.

• No edits after purchase. Once your order is submitted, we begin processing quickly to meet our production timelines. Edits or design changes cannot be accepted after checkout.

• Damaged or defective items: If your custom item arrives damaged or contains a production error on our part, please contact us within 7 days of delivery at backwoodsdesignsbyjen@gmail.com. We’ll make it right with a replacement or refund as appropriate.

We take great care to inspect and package your custom items with precision and pride. Thank you for understanding and supporting handmade, personalized work!